British Airways offers direct daily scheduled flights into Orlando International Airport from London Gatwick.

* Arrives day after departure.

British Airways is the one of the world's largest and most successful international airlines, carrying around 36 million passengers around the world.

The airline's two main operating bases are London's two main airports, Heathrow (the world's busiest international airport) and Gatwick.

World Traveller

British Airways' World Traveller service features the most comprehensive range of services and benefits ever for passengers flying longhaul in an "economy" cabin.

It aims to offer greater comfort, increased flexibility and more value for money for those travelling for business or leisure. At its heart is a new focus on families with infant seats, baby cots and 'feed kids first' policy.

An extensive research programme lies behind the service. Families from around the UK were 'shadowed' on flights to identify how their journey could be improved.

Features include:

· Ergonomically designed seats with adjustable headrests and footrests and more knee room.
· Personal video screens and audio for every passenger, with up to 18 channels, including a dedicated children and family channel, as well as 12 channels of audio programmes.
· Enhanced catering service with new menus offering a choice of hot entrées.
· A helpful approach to looking after families and children including 'Feed Kids First' policy, special children's meals, toys and games to keep children occupied, Britax seats for toddlers, complimentary baby cots and push-chairs to the aircraft side.
· A hassle-free trip through the airport with self service check-in combined with our
fast bag-drop service. 
· Online check-in allows customers to check-in and choose their seat for their flight up to 24 hours before departure and on selected destinations print their boarding card.
· Seat reservation may be requested at time of booking subject to availability.

More than 11 million passengers fly on World Traveller each year.

World Traveller Plus

World Traveller Plus is British Airways' premier economy product. The airline was the first global commercial carrier to introduce a fourth class of travel back in 2000.

The service is aimed at the cost conscious business traveller and discerning leisure passenger who want more space and privacy than in World Traveller.

It features a separate cabin, wider seats built by German-based racing car seat designer Recaro and the technology to work or relax.

It follows extensive research which showed that customers wanted greater comfort and quality at an affordable price.

Key elements of World Traveller Plus include:

· A dedicated cabin and interior to set it apart from World Traveller. It features five rows with a 2-4-2 configuration offering up to 40 seats on the airline's fleet of B747s and B777 aircraft.  On our 767 fleet fitted with World Traveller Plus the seat configuration is 2-2-2.
· Wider seats with greater legroom - 38ins pitch compared to 31ins for World Traveller), with fully adjustable headrest, foot rest and lumbar support. 
· In-seat power and telephones giving passengers the opportunity to work.
· Double hand baggage allowance - up to 12 kg maximum with one piece not exceeding 9 kg.
· Seat back entertainment - 16 games and up to 18 channels of entertainment offering the latest blockbuster films, comedy, drama and news programmes, as well as 12 channels of audio programmes.
· Opportunities to earn extra Air Miles and Executive Club points.
· Online check-in, fast baggage drop and the advantage of electronic self-service check-in at major UK and European airports.

Research commissioned by British Airways has found that the typical World Traveller Plus passenger tends to be self-employed or work for small to medium sized businesses. A number of leisure travellers, such as honeymooners, who want to treat themselves to a little extra luxury also make up an element of the cabin.

World Traveller Plus is available on all longhaul destinations on the British Airways network
(Excluding ACC, EBB, LUN, NAS/GCM, TLV, DAR, MAN-JFK)

Club World

British Airways was the first international airline to offer a seat that converts to a completely flat six foot bed for business class travellers.

Club World was developed following extensive customer research and sleep studies with ergonomic experts.  Customers told us they wanted real sleep, comfort, space, privacy, flexibility and the ability to maximise their time.

The seats are designed in forward and rearward facing pairs and are configured to create a lounge style environment with 20 in the upper deck of a B747 and up to 50 in the main deck of B747s and B777s. Each armchair-like seat, complete with footstool, converts to a six foot fully flat bed at the touch of a button.  The unique lounge style layout is designed to maximise personal space and privacy, with each seat also featuring individual privacy screens which can be opened or closed dependent on whether customers are travelling alone. Traditional side-by-side seating is also available if customers prefer.

The bed was designed by leading UK-based design agency Tangerine, working with British Airways' Design Management team.

In February 2005, the airline enhanced the multi-award winning Club World flat bed with the latest cushioning technology to provide customers with more comfort and further ergonomic support.  This is the first time such cushioning has been used in an airline seat.

Customers can also take advantage of larger pillows and higher quality thicker blankets to help them sleep even better.

There will be new improved menus designed by the airline's 'culinary council' of celebrity chefs and meals will be served on the finest quality Royal Doulton China.

The Sleeper Service

The Sleeper Service was launched in April 2004 on selected East Coast transatlantic and Middle East flights departing from 7.30pm onwards. The Sleeper Service is a new service in Club World on selected overnight flights, created to provide longer, undisturbed sleep time on-board. The Sleeper Service offers up to five dining options throughout the journey, a more tranquil cabin with fewer announcements and the usual complimentary spa treatments. Pre-flight supper is available in the Terraces Lounge to dine before the flight. In addition, the cabin crew will ask the customer at the beginning of the flight if they would like to be woken for breakfast before landing.

Club World features include:

· Fully flat bed - The first and only business class to feature a six foot completely flat bed, with an equivalent seat pitch of 73 inches.
 
· Unique footstool - Makes the most of the generous legroom and allows customers to really stretch their legs out and relax. As well as being the end of the six foot flat bed the footstool is fully adjustable in height and on a pivot which allows the customer to position it according to their height and swivel the stool around or stow it completely to provide easy access to and from the seat.
 
· Armchair-like support - The ergonomically designed seat is fully electronic with integrated lumbar support and can adopt any recline position between fully upright and completely flat. It has a fully adjustable headrest with 'ears' to provide support.    
 
· Lounge in the Sky: - "Lounge in the sky" environment and interiors; with seats no longer configured in standard rows, the unique and innovative layout maximised personal space and privacy and has been designed to provide a more relaxed and home-like feel in the cabin. Less seats in each cabin means 30 per cent more personal space overall.  Cabins have recently been refreshed with dark blue seat covers and complemented by photographs showing scenes of "Beautiful Britain" in tones of blue to create a restful and private cabin ambience.

· Greater in-flight entertainment choice - A choice of 16 games and up to 18 channels of film and TV with a larger adjustable 8.4 inch screen for easy viewing, as well as 12 channels of audio programmes.

· Catering - Features classic white china and simpler, good quality food - pastas, creamy mash potatoes, and salads prepared fresh from the galley. Customers can also choose to pre-flight dine out of major US east coast destination prior to flying to maximise sleep time on board. Alternatively they can opt for the Goodnight service on board, an express service of a lighter snack for those who want to sleep straight away. Raid the larder service is also available, allowing customers to help themselves to treats and snacks.

· On-board washbags - Wash bags and washrooms featuring products from Molton Brown complement the range of beauty and spa treatments in the Arrivals Lounges at Gatwick and Heathrow airports.
 
· Business amenities - In seat laptop power points and telephones give customers the opportunity to work and stay in touch.
 
· Hand baggage allowance: - To suit business needs, customers are allowed two pieces of hand baggage weighing up to a total of 18kg.

· Departure Lounges - The 'Terraces' concept is available in British Airways lounges at airports around the world. The design philosophy for the lounges brings together an open, airy and refreshing environment offering you choice, flexibility, allowing customers to make the most of their time. Arrivals Lounges at Heathrow have showers, suit pressing service, health and beauty services, and business facilities. Gatwick also has an Arrivals Lounge. 

First

British Airways has long been a market leader in first class travel.  The airline initially introduced FIRST on-board its aircraft in 1978.  Over the years there has been several changes to the product including newly refreshed interiors and product improvements on the ground.

British Airways was the first commercial airline to introduce a revolutionary 'flat bed' in 1996, featuring individual cabins with electronically-controlled seats that convert to a six foot six inch   bed, allowing passengers to choose whether to sleep, work or relax at anytime during their journey in complete privacy.

The FIRST cabin was re-designed by leading British interior designer Kelly Hoppen in January 2000 as part of a £20 million investment.  This was part of a British Airways' biggest ever programme of product improvements for premium passengers.

Kelly Hoppen is famous for her innovative, calm and uncluttered style that conveys a simultaneous impression of both luxury and simplicity.  Her use of texture, form and tone creates an atmosphere of balance, harmony and relaxation, the perfect environment for travel.

Kelly Hoppen's brief was to emulate the style and quality of the interior of a Rolls Royce in flight using only the best fabrics and textures - Connolly leather, burr walnut wood effect, cashmere-style and velvet fabrics in a colour palette of blue, her signature taupe colour and a deep rich red.

FIRST customers can be assured of the highest standards of service and attention to detail at every stage of their journey.  Exceptional comfort and refined surroundings combine with an individual yet discreet style of service to create a flying experience that is unmistakably FIRST.

Key features include:

Fully flat beds

London based design agency Design Acumen created the mould-breaking FIRST cabin.  The challenge was to produce a truly flat bed in the sky with appropriate levels of privacy, access and personal facilities, demanding a highly innovative approach to the use of space.  There are 14 individual cabins on Boeing 747s and up to 17 on some Boeing 777 aircraft.

Each individual cabin seat converts into a completely flat 6 foot six inch bed at the touch of a button, and with sleeper suits, blankets and pillows, passengers are able to sleep undisturbed in total privacy in individual personal cabins.

An electronic control provides the ability to change the seat position at the touch of a button; the adjustable recline for relaxation; a new enhanced lumbar support ensures optimum comfort; and the extendable footrest gives the ability to stretch out.

A dimmer light allows passengers to control their personal environment and each cabin has extra storage space in overhead lockers and under seats.

Buddy seats - Each cabin features a buddy seat to allow travellers to discuss business matters with a colleague or enjoy a meal with another passenger in privacy.

A-la-carte Dining

Any item from the First menu can be ordered at any time during the flight, from five-course meals to light snacks.  British Airways employs a 'culinary council' made up of some of the world's most renowned chefs who work in close collaboration with British Airways' catering team to create exclusive dishes for First passengers.  Regional specialities are also available on individual routes.

Pre-flight meals are served on selected short overnight services allowing passengers to eat before boarding the aircraft and maximise their sleep time in-flight.  This service is available on selected flights from London's Heathrow and Gatwick airports, New York's John F Kennedy and Newark, Philadelphia, Washington, Toronto, Detroit and Boston airports.

The finest wines, champagnes and spirits from around the world are served throughout the flight.

Chiva-Som spa cuisine

The airline has recently joined forces with Thailand's world-renowned luxury health resort, Chiva-Som to provide spa cuisine dishes on flights between Heathrow, New York, Bangkok, Singapore, Sydney, Melbourne, Hong Kong, Newark, Washington, Dubai, Miami, San Francisco and Los Angeles. British Airways is the first airline to introduce spa cuisine on its flights offering greater choice and flexibility and responding to the changing lifestyles of its customers. 

Customers can enjoy creative, tasty, well-balanced and nutritious low calorie dishes.  Chiva-Som's award-winning spa cuisine draws on the fundaments of Thai culinary art to deliver light, creative, well-balanced, easily digestible low calorie dishes.  The new spa cuisine options are in addition to the present a la carte dishes.

In-flight entertainment

A choice of 16 games and up to 18 channels of entertainment are available, including the latest box office successes, comedy, documentaries and sport. 

In addition personal video players allow passengers to watch what they want, when they want, from a choice of 25 titles from the FIRST video library

12 audio channels enable the listener to tune into anything from classical to pop, relaxation and easy listening music, as well as the dedicated well-being audio channel designed to help passengers relax and unwind.

From 1 July, 2005 the airline introduced new noise cancelling headsets on-board all services (except 767s).  These, used in conjunction with a new in-seat jack being embodied from late July 2005 to the end of March 2006 will deliver significantly improved sound quality.

Each headset includes a small microphone that measures the ambient noise in the cabin and creates a reverse signal to eliminate the sound.

Check-in

Dedicated check-in, online check-in and fast track departure channels at Heathrow and Gatwick ensure a smooth and uncomplicated passage through the terminal.  Fast track arrivals at London airports are open until mid-day, to help speed non-EU passengers through immigration with ease.  Bags are given priority handling.

In July, 2005 a new check-in facility was opened at Heathrow's Terminal 4.  The area features rosewood walls, black desk cladding, a new floor and improved lighting. This creates a more exclusive environment to encourage our customers to enjoy the highest level of personal service. This represents the first major refurbishment of the area since the terminal opened and brings it in line with the Premium Check-in Zone at Heathrow's Terminal 1 (Zone R).

Lounges

FIRST Lounge Pavilions at Heathrow and Gatwick airports are fully equipped with business facilities including telephone and fax machines and access (via the oneworld network) to over 60 British Airways lounges world-wide.

A new departure lounge was opened this year at Heathrow's Terminal 1, including the airline's first dedicated champagne bar.  The bar was designed by Stewart Burnett Associates and offers some of the finest onboard champagnes including Perrier Jouet, Laurent Perrier and Charles Heidsieck Rose.

First class passengers can also take advantage of the Molton Brown Travel Spa at Heathrow and New York's JFK airport offering complimentary therapies that have been tailor made to suit British Airways male and female passengers.

The Spa is a dedicated therapy centre filled with mood-sensitive colours, aromas, sounds and sensations harmonized with soothing textures, lighting and state-of-the-art design.  Created exclusively for the traveller, the Travel Spa offers a groundbreaking range of performance services from sleep enhancers and nerve stabilizers, to mind-sharpeners.

Amenity kits

Handbag designer Anya Hindmarch has designed her in-flight amenity kit to include aromatherapy-based products such as Sleep Enhancer created by Anastasia Alexander, founder of the Aroma Therapeutics range of beauty products.

New additions to the washbag include products from top British facialist Amanda Lacey and leading skincare brand REN.

Each passenger is offered a bag containing socks and eyeshades, Aroma Therapeutics 'fresh face' moisturizing spray, a toothbrush and Elgydium toothpaste plus a selection of REN products including lip balm, eye gel and mouthwash. 

There is also a dedicated male and female pocket.  The ladies pocket contains Amanda Lacey's rich textured cleansing pomade, waffle cloth and luxury moisturising cream while gentlemen will receive a Wilkinson Sword razor and REN shaving cream.

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