Disney World & Orlando Unofficial Guide

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Walt Disney World FAQ

 

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How can I reserve a room at a WDW Resort?
Click here to book, see your local Travel Agent, book online at Disney' site, or by phoning CRO (407-934-7639).
When you make a reservation with WDW, you must pay a deposit within two weeks (if your stay is more than a month away, if not a deposit is required straight away). If you wish to cancel your reservation, you must do so at least five days in advance to avoid any charges. See the resort FAQ for more info.

How do I get the room I want at the Resort?
If you have any special preferences, e.g. nonsmoking room, disabled room, room in a particular location, etc., call or fax the resort 4 days before you arrive to specify your requests. Do not call before that because room assignment is not done before then.

What are the benefits of staying in a WDW Resort?
Extra Magic Hour (early park entry), being in the heart of the magic 24 hours a day, free use of WDW transportation (buses, boats, monorail), charge purchases made throughout WDW to your room, complimentary package delivery back to your resort (you don't have to carry that large Mickey around with you all day!).

What are the current ticket prices?
The Walt Disney World Resort offers a wide variety of tickets customised to fit your holiday needs. See the tickets page for full details & prices.

How do I get from the airport to WDW?
See the Airport Transportation page for details.

What do I receive when I check in at my WDW resort?
A WDW property map & transportation guide, World Update (gives park hours, information & must-see attractions), a mini guidebook, a resort newsletter, & your personalised Disney resort hotel ID.

What forms of payment are accepted in WDW?
Accommodations, dining, tickets & merchandise may be purchased with cash, traveller's cheques (in US dollars), the American Express card, Mastercard, Visa, The Disney Credit Card, personal cheques (if drawn on a US bank & presented with a valid driver's license & current major bank-issued credit card), Diner's Club, JCB, Discover, & Disney dollars.

Can I do my banking whilst at WDW?
SunTrust, the official bank of WDW, offers full-service banking, including foreign currency exchange, in the lobby of the SunTrust building across from the Downtown Disney Marketplace. Foreign currency exchange up to $50 is also available at Guest Relations at the four parks. Foreign currency exchange is also available at selected WDW resorts. Automated Teller Service (ATM featuring Honor, Cirrus, & Plus systems) is available property wide (see guide maps for locations). More info on banking at WDW...

What are Disney Dollars?
Disney Dollars are available to buy dollar for dollar at Disney Stores, & in the Walt Disney World Resort. You can use them like normal cash to pay for food, merchandise & recreation throughout WDW & in Disney Stores. They also make a nice souvenir!

Where can I find the park opening hours?
For opening hours for all four parks, & the water parks, see the park hours page.

How do I get around WDW?
Buses stop at every resort frequently, running to the major parks & to the TTC where you can get buses running to the other attractions & resorts. Monorails run from the three deluxe hotels to Magic Kingdom & the TTC, where you can get a monorail to Epcot. Boats go from certain resorts. For more detailed information see the transport page. If you don't want to use WDW transport or you want to go offsite, bell services  at the resort will call a taxi for you. Also see the transport tips page.

What time does the WDW transport start running?
The monorail and buses usually starts running two hours before the official park opening times on early-entry days & an hour and half on other days.
The monorail and buses usually stops running two hours after closing.

Where can I meet my favourite characters?
Characters can be found throughout the parks, see the character greeting page for more information. They can also be found at character meals, where you can spend more time with them.

What is Priority Seating?
Is not the same as a traditional reservation. "Priority seating" is the term that Walt Disney World now uses for table service restaurant reservations. It is not a reservation, having a "priority seating" time at a WDW restaurant does not guarantee that an empty table will waiting for you when you arrive. It means that you will be given the first available table of the type you wish after your arrival.  However, if several other people who have priority seating arrive before you (even if they have a later "priority seating" time), you'll have to wait in line.
Priority seating can be made by calling 407-939-3463. More information here...

When is the best time of year to go?
Lowest Attendance: January (except New Year's Day) until just prior to Presidents' week in February. The week following Labor Day until just prior to Thanksgiving week. The week following Thanksgiving until the week prior to Christmas.

Moderate Attendance: After Presidents' week in February through early March. Late April through early June (except Memorial Day weekend). The first part of Thanksgiving week.

Highest Attendance: Presidents' week in February. Mid-March through Late April ("Spring Break"). Memorial Day weekend. Mid-June through Labor Day. Thanksgiving Day and weekend. Christmas week through New Year's Day.

See the when to go page for further information.

What are the busiest days at the parks?
The busiest days used to be the 'early entry' days, but then they were abolished. Now, the 'Extra Magic Hour' has returned, it is expected that those days will be the busiest-
Sunday - Magic Kingdom
Monday - Animal Kingdom
Tuesday - Disney's Hollywood Studios
Wednesday - Epcot
Thursday - Magic Kingdom
Friday - Animal Kingdom
Saturday - Disney's Hollywood Studios
Click here for more details.

How many days should we allow to see each park, can we do them all in four days?
It is possible to see all four parks in four days, but it takes planning, comfortable walking shoes and plenty of stamina.
Decide what attractions at what parks you want to see & plan accordingly. See the tips page to find out which parks are busiest on what days, & plan to go to each park on its least busiest day. You can allow 1-1.5 days for Magic Kingdom, 1-1.5 days for Epcot, 1 day for MGM & half day for Animal Kingdom.
Don't expect to do & see everything you want to if you're short of time, relax & enjoy yourselves, you can always come back again!

Where can I find touring plans for the parks?
Excellent step-by-step touring plans for each of the four Disney parks, and also Universal Studios & IOA, can be found in Sehlinger's Unofficial Guide to WDW.

How can I save money on my stay at WDW?
Get an Annual Pass to save money on WDW Resorts (seasonal availability) & theme park passes. AAA members qualify for certain discounts (call 800-2006424). See money saving tips & discounts. See also the Current Resort Discounts page.

Where can I buy discounted tickets for WDW & other Orlando attractions?
Discounted attraction tickets can be purchased here.

What attractions are currently closed?
See the rehab page for details.

What ride restrictions are there?
There are lots of things to see and do at the Walt Disney World Resort. Some of these attractions have ride restrictions to ensure safety. For example, height requirements. For specific restriction information, check out the ride restriction page.

What times are the parades & fireworks?
The afternoon parade at the Magic Kingdom is at 3pm daily , the time of the parade at MGM changes seasonally. The Fantasy in the Sky Fireworks & Electric Light Parade are operated on a seasonal basis - they are usually on every night at peak holiday periods, but may only be on at weekends during off-season, if at all. Illuminations at Epcot is on every night. See park hours for exact times.

What are refillable mugs?
Most WDW resorts sell thermal mugs for around $11 that can be refilled free (or at a reduced rate) for the duration of your stay. The mugs can only be refilled at the resort you're staying at. [More...]

What does WDW do to help disabled guests?
Wheelchairs can be hired from every Disney Resort, the parks also hire out electric scooters (ECVs). The parks are all very accessible to wheelchair users. See the guests with disabilities page for more information.

I've seen all of the parks, how can I get 'behind the scenes'?
By taking one of the many tours on offer.

Is smoking allowed in the parks?
Smoking in the Magic Kingdom, Epcot, Disney's Hollywood Studios, Animal Kingdom, the water parks, golf courses & Disney's Wide World of Sports is now restricted to designated smoking areas. These areas are shown on the guidemaps.

Can I access the internet at WDW?
You can send email postcards and videos from Innoventions at Epcot. You can also access the internet and send emails from the Wonderland Cafe at DisneyQuest.
You can access the internet at the Contemporary Resort Business Center. It costs around $40 per hour.
If you have a laptop computer, there are data ports in Disney resort rooms. Before you leave get the local area access number from your ISP. The local call charge of $0.75 will apply.

Is there language assistance available?
The cast members speak multiple languages. Check their name tags for flags representing the languages they speak. If you need assistance and you can't find anyone who speaks your language, a cast member can contact a language assistance line or you can return to the International Information Centre near the Park entrance for immediate assistance.

Are there any religious services held onsite?
A religious service used to be held at the Polynesian Resort, but this has now ended.

Where can I find information on other Orlando attractions?
See the Orlando section for information on the major Orlando theme parks.


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